Housekeeping Services Agent – Public Area

Housekeeping Services Agent – Public Area

 

The Mira Hong Kong

 

Location: Tsim Sha Tsui, Kowloon, Hong Kong

Employment Type: Full-Time (Permanent)

Department: Housekeeping

Monthly Salary: HKD 18,000 – HKD 22,000

Working Schedule: 5–6 Days per Week, Rotating Shifts

 

About The Mira Hong Kong

 

The Mira Hong Kong is one of Hong Kong’s leading luxury lifestyle hotels, offering world-class hospitality, modern accommodations, premium dining experiences, and exceptional guest services. Located in the heart of Tsim Sha Tsui, the hotel welcomes business and leisure travelers from around the world and is recognized for maintaining the highest standards of cleanliness, comfort, and customer satisfaction.

 

To support our continued commitment to excellence, we are seeking motivated and dedicated individuals to join our Housekeeping Department as Housekeeping Services Agents – Public Area. This position is ideal for candidates who are passionate about maintaining a clean, safe, and welcoming environment while building a long-term career in the hospitality industry.

 

Whether you are an experienced housekeeping professional or someone looking to begin a career in hotel operations, we welcome applicants who demonstrate a positive attitude, strong work ethic, and willingness to learn.

 

 

 

Position Summary

 

The Housekeeping Services Agent – Public Area is responsible for ensuring that all public spaces throughout the hotel are maintained to the highest standards of cleanliness, hygiene, and presentation. This role plays a vital part in creating an excellent first impression for guests by ensuring that every public area is consistently clean, organized, and comfortable.

 

The successful candidate will work closely with the Housekeeping team and other hotel departments to ensure the hotel environment remains pleasant, safe, and fully prepared for guests throughout the day.

 

 

 

Key Responsibilities

 

The successful candidate will be responsible for, but not limited to, the following duties:

 

– Maintain cleanliness and hygiene throughout all public areas of the hotel.

– Perform scheduled cleaning of hotel lobbies, entrances, reception areas, corridors, elevators, staircases, guest lounges, restaurants, banquet areas, meeting rooms, business centers, fitness facilities, and other public spaces.

– Clean, sweep, vacuum, mop, scrub, dust, sanitize, and polish all assigned areas according to hotel standards.

– Maintain the cleanliness of public washrooms by disinfecting fixtures, replenishing soap, tissue paper, paper towels, hand sanitizers, and other guest amenities.

– Empty trash bins and dispose of waste in accordance with hotel environmental and waste management procedures.

– Clean glass panels, mirrors, windows, handrails, doors, metal fixtures, decorative surfaces, and other high-touch areas.

– Ensure all floor surfaces remain clean, dry, and safe for guests and employees.

– Perform periodic deep cleaning tasks as assigned by supervisors.

– Operate housekeeping machinery and cleaning equipment safely and efficiently.

– Store cleaning chemicals and equipment properly following workplace safety procedures.

– Inspect assigned public areas regularly and immediately report maintenance issues such as damaged furniture, lighting failures, plumbing leaks, malfunctioning equipment, or safety hazards.

– Respond promptly to cleaning requests from supervisors or other hotel departments.

– Assist with the preparation and cleaning of banquet facilities before and after events.

– Support special cleaning projects during hotel functions, festive seasons, or high occupancy periods.

– Follow hotel standard operating procedures at all times.

– Maintain professional grooming and appearance while on duty.

– Deliver courteous assistance to hotel guests by responding to simple enquiries or directing guests to the appropriate department.

– Cooperate with colleagues to ensure efficient daily housekeeping operations.

– Participate in departmental meetings and training sessions when required.

 

 

 

Candidate Requirements

 

Applicants should possess the following qualifications and attributes:

 

– No previous working experience is required. Comprehensive on-the-job training will be provided.

– Previous experience in hotels, serviced apartments, shopping malls, hospitals, commercial buildings, airports, cruise terminals, or cleaning services will be considered an advantage.

– Able to communicate in basic spoken English to understand work instructions and respond to simple guest enquiries.

– Knowledge of Cantonese or Mandarin is beneficial but not essential.

– Physically fit and capable of standing, walking, bending, lifting, pushing housekeeping carts, and performing cleaning duties throughout the workday.

– Strong attention to cleanliness, hygiene, and detail.

– Honest, reliable, responsible, and self-motivated.

– Positive attitude with a willingness to learn new skills.

– Able to work independently with minimal supervision as well as collaboratively within a team environment.

– Good interpersonal and communication skills.

– Willing to work rotating shifts, weekends, public holidays, and overtime when operational needs require.

– Punctual, disciplined, and committed to maintaining high service standards.

 

 

 

Skills and Competencies

 

Successful candidates should demonstrate:

 

– Strong sense of responsibility

– High level of personal integrity

– Excellent organizational skills

– Ability to prioritize daily tasks efficiently

– Good time management

– Professional attitude toward guest service

– Commitment to workplace safety

– Ability to work under pressure during busy operating periods

– Flexibility to adapt to changing operational requirements

– Teamwork and cooperation across departments

 

 

 

Employee Benefits

 

The Mira Hong Kong offers a competitive remuneration package together with attractive employee benefits, including:

 

– Monthly salary ranging from HKD 18,000 to HKD 22,000

– Overtime compensation where applicable

– Shift allowance (subject to company policy)

– Performance-based salary review

– Annual performance bonus (subject to company performance)

– Medical and healthcare benefits

– Paid annual leave

– Statutory holidays

– Paid sick leave

– Employee insurance coverage

– Staff uniform provided

– Staff dining privileges during working hours

– Professional training and development programs

– Internal promotion opportunities

– Long-term career advancement within the hotel group

– Employee recognition and reward programs

– Supportive and multicultural working environment

 

 

 

Career Development

 

Joining The Mira Hong Kong provides employees with the opportunity to develop valuable hospitality skills while working alongside experienced hotel professionals. Employees are encouraged to participate in internal training programs, service excellence workshops, safety training, and leadership development initiatives. Outstanding performers may be considered for promotion to senior housekeeping positions or supervisory roles as opportunities become available.

 

 

 

Working Environment

 

The Mira Hong Kong is committed to providing employees with a safe, respectful, and inclusive workplace. Every team member is expected to uphold the hotel’s values of professionalism, teamwork, integrity, respect, and exceptional guest service.

 

The hotel promotes equal employment opportunities regardless of gender, age, nationality, religion, disability, or background.

 

 

 

Application Procedure

 

Interested applicants are invited to submit a detailed resume together with their expected salary to the Human Resources Department.

 

Email: hr@themirahotel.com (Microsoft Word format preferred)

 

WhatsApp: +852 6388 5210

 

Telephone: +852 2315 5347

 

Only shortlisted candidates will be contacted for interviews.

 

 

 

Personal Data Privacy

 

Personal data collected from applicants will be treated with strict confidentiality and will be used solely for recruitment and selection purposes in accordance with applicable privacy legislation. Information provided by unsuccessful applicants may be retained for future employment opportunities where appropriate.

 

 

 

Equal Opportunity Employer

 

The Mira Hong Kong is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace where every employee is respected, supported, and provided with equal opportunities for career growth and professional development.