Trolley Assistant

Trolley Assistant (Night Shift) – Full-Time Employment Opportunity

 

 

 

 

Location: Changi Airport, Singapore

 

Salary: Up to SGD 3,300 per month plus applicable allowances and bonuses

 

 

 

 

 

 

 

 

 

 

 

 

 

Organizational Overview

 

 

 

 

Changi Airport is consistently ranked among the world’s leading airports, recognized for its operational efficiency, service excellence, and passenger-focused infrastructure. Serving as a major international aviation hub, the airport accommodates a high volume of global passenger traffic daily, requiring a highly coordinated and disciplined workforce to sustain seamless operations across all terminals.

 

 

 

 

The airport’s operational success is supported by a structured workforce operating around the clock, including critical night shift teams responsible for maintaining readiness, replenishing facilities, and ensuring all public-facing services meet required standards before peak daytime operations begin.

 

 

 

 

This position offers an opportunity to join a structured operational environment with clearly defined responsibilities, stable working conditions, and potential for long-term career progression within the aviation and airport services sector.

 

 

 

 

 

 

 

 

 

 

 

 

 

Position Summary

 

 

 

 

The Trolley Assistant (Night Shift) is responsible for ensuring the continuous availability, cleanliness, and orderly arrangement of luggage trolleys throughout all designated airport zones. This role contributes directly to passenger convenience, operational efficiency, and the maintenance of service standards expected in a high-traffic international airport.

 

 

 

 

The position requires physical endurance, situational awareness, adherence to safety regulations, and the ability to perform repetitive tasks consistently over extended periods. The role operates within a team-based structure under the supervision of shift leaders and operations personnel.

 

 

 

 

 

 

 

 

 

 

 

 

 

Key Objectives of the Role

 

 

 

 

Maintain adequate trolley availability across all operational zones

 

 

 

 

Ensure all trolley stations are organized, accessible, and safe for public use

 

 

 

 

Support passenger flow efficiency by minimizing trolley shortages

 

 

 

 

Contribute to overall airport presentation standards through orderly equipment management

 

 

 

 

Comply fully with workplace safety, health, and operational procedures

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Work Location and Operational Coverage

 

 

 

 

Primary work location is Changi Airport. Staff may be assigned to various operational zones, including but not limited to:

 

 

 

 

Passenger terminals (Terminal 1, Terminal 2, Terminal 3, Terminal 4)

 

 

 

 

Arrival halls and baggage claim areas

 

 

 

 

Departure halls and check-in areas

 

 

 

 

Public transportation interfaces, including train stations and bus bays

 

 

 

 

Taxi stands and passenger pick-up/drop-off points

 

 

 

 

Multi-storey car parks and outdoor parking zones

 

 

 

 

Inter-terminal walkways and connection corridors

 

 

 

 

External trolley collection zones exposed to environmental conditions

 

 

 

 

 

 

 

Deployment is subject to operational requirements, and employees must be prepared to rotate between different locations and functional zones within the airport.

 

 

 

 

 

 

 

 

 

 

 

 

 

Working Schedule and Shift Structure

 

 

 

 

Permanent night shift: 10:20 PM to 6:40 AM

 

 

 

 

Work cycle: 5 working days per week

 

 

 

 

Rest cycle: 2 days off on a rotational basis

 

 

 

 

 

 

 

The night shift is integral to airport readiness and involves high levels of physical activity, particularly in preparation for early morning passenger traffic. Employees must demonstrate reliability, punctuality, and the ability to maintain consistent performance throughout overnight hours.

 

 

 

 

Overtime work may be assigned based on operational demands, particularly during peak travel periods, major international events, or public holidays.

 

 

 

 

 

 

 

 

 

 

 

 

 

Compensation and Benefits Structure

 

 

 

 

Monthly base salary up to SGD 3,300

 

 

 

 

Night shift allowance applicable per company policy

 

 

 

 

Overtime compensation in accordance with Singapore labor regulations

 

 

 

 

Completion bonus of SGD 1,000 upon successful completion of 4 months of service, subject to attendance and performance criteria

 

 

 

 

 

 

 

Additional benefits include:

 

 

 

 

Central Provident Fund (CPF) contributions for eligible employees

 

 

 

 

Paid annual leave in accordance with employment terms

 

 

 

 

Medical coverage and access to healthcare benefits

 

 

 

 

Provision of uniforms and personal protective equipment (PPE)

 

 

 

 

Structured onboarding and job training at no cost to employees

 

 

 

 

Opportunities for contract renewal and long-term employment

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Detailed Duties and Responsibilities

 

 

 

 

Trolley Collection and Retrieval

 

 

 

 

Conduct systematic collection of luggage trolleys from all assigned areas

 

 

 

 

Identify and retrieve trolleys left in unauthorized or scattered locations

 

 

 

 

Ensure no obstruction is caused to passenger movement or emergency pathways

 

 

 

 

 

 

 

Trolley Organization and Distribution

 

 

 

 

Return collected trolleys to designated storage bays

 

 

 

 

Align and stack trolleys according to operational standards

 

 

 

 

Maintain orderly presentation and accessibility of trolley stations

 

 

 

 

 

 

 

Supply Monitoring and Replenishment

 

 

 

 

Monitor trolley usage trends and identify high-demand areas

 

 

 

 

Redistribute trolleys proactively to prevent shortages

 

 

 

 

Coordinate with team members to maintain balanced distribution across zones

 

 

 

 

 

 

 

Inspection and Reporting

 

 

 

 

Perform visual inspection of trolleys for damage or defects

 

 

 

 

Remove non-functional or unsafe trolleys from circulation

 

 

 

 

Report maintenance issues promptly to supervisory staff

 

 

 

 

 

 

 

Operational Support

 

 

 

 

Assist in managing increased demand during peak travel hours

 

 

 

 

Follow instructions from supervisors and adhere to shift assignments

 

 

 

 

Participate in team coordination activities to improve workflow efficiency

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Physical Demands and Work Environment

 

 

 

 

This role involves continuous physical activity and requires candidates to meet the following conditions:

 

 

 

 

Ability to walk and stand for prolonged durations

 

 

 

 

Capability to push multiple trolleys simultaneously over varying distances

 

 

 

 

Willingness to work in both indoor and outdoor environments

 

 

 

 

Adaptability to different weather conditions, including heat and rain

 

 

 

 

Maintenance of physical stamina during overnight working hours

 

 

 

 

 

 

 

The work environment is structured and safety-focused. Employees must comply with all workplace safety policies, including the use of PPE and adherence to hazard prevention guidelines.

 

 

 

 

 

 

 

 

 

 

 

 

 

Health, Safety, and Compliance Requirements

 

 

 

 

Compliance with airport security regulations and access control procedures

 

 

 

 

Adherence to occupational health and safety standards

 

 

 

 

Participation in mandatory safety briefings and training sessions

 

 

 

 

Possible requirement to undergo medical fitness assessment prior to employment

 

 

 

 

Strict observance of conduct standards within a regulated airport environment

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Minimum Qualifications and Candidate Profile

 

 

 

 

No formal academic qualifications required

 

 

 

 

No prior work experience required; training will be provided

 

 

 

 

Basic proficiency in English for communication and instruction comprehension

 

 

 

 

Demonstrated reliability, punctuality, and responsibility

 

 

 

 

Ability to follow structured instructions and standard operating procedures

 

 

 

 

Willingness to perform physically demanding tasks on a daily basis

 

 

 

 

Capability to work effectively both independently and within a team setting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Performance Expectations

 

 

 

 

Employees are expected to:

 

 

 

 

Maintain consistent attendance and punctuality

 

 

 

 

Demonstrate productivity and efficiency in completing assigned tasks

 

 

 

 

Follow all operational guidelines without deviation

 

 

 

 

Contribute to a safe and organized working environment

 

 

 

 

Uphold the professional standards associated with airport operations

 

 

 

 

 

 

 

Performance may be evaluated periodically and may influence continued employment, bonus eligibility, and career progression opportunities.

 

 

 

 

 

 

 

 

 

 

 

 

 

Career Progression and Development Opportunities

 

 

 

 

This role serves as an entry point into the airport operations sector. Employees who demonstrate strong performance, discipline, and leadership potential may be considered for advancement into roles such as:

 

 

 

 

Senior Trolley Assistant

 

 

 

 

Team Leader

 

 

 

 

Operations Supervisor

 

 

 

 

Other ground operations or facility support roles within the airport ecosystem

 

 

 

 

 

 

 

Experience gained in this role is transferable to broader industries, including logistics, transportation, and large-scale facility operations.

 

 

 

 

 

 

 

 

 

 

 

 

 

Recruitment and Selection Process

 

 

 

 

The hiring process typically includes the following stages:

 

 

 

 

1. Application submission and initial screening

 

 

 

 

 

 

 

2. Candidate contact and preliminary assessment

 

 

 

 

 

 

 

3. Interview (virtual or in-person)

 

 

 

 

 

 

 

4. Job briefing and expectation alignment

 

 

 

 

 

 

 

5. Medical examination (if required)

 

 

 

 

 

 

 

6. Final selection and issuance of employment offer

 

 

 

 

 

 

 

 

 

 

Only shortlisted applicants will be contacted for further evaluation.

 

 

 

 

 

 

 

 

 

 

 

 

 

Application Information

 

 

 

 

Interested applicants may submit their application through the following channels:

 

 

 

 

Email: recruitment.trolleyassistant.sg@gmail.com

 

Phone / WhatsApp: +65 8123 4567

 

Office Hours: Monday to Friday, 9:00 AM to 6:00 PM

 

 

 

 

Applicants are advised to ensure that all submitted information is accurate and that they remain contactable throughout the recruitment process.