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Job Vacancy: Baggage Handling Officer
Location: Changi Airport, East Region, Singapore
Salary: Up to $2,650 per month
Employment Type: 1-Year Contract (with possibility of extension or conversion)
Job Code: #9398
About Changi Airport
Changi Airport is internationally recognized as one of the world’s leading airports, renowned for its operational efficiency, exceptional customer service, and state-of-the-art facilities. Serving millions of passengers annually, Changi Airport is committed to maintaining the highest standards in airport operations, safety, and passenger experience.
Working at Changi Airport provides employees with the opportunity to be part of a world-class organization where excellence, innovation, and professionalism are at the core of everything we do. Our operations team plays a critical role in maintaining Changi Airport’s reputation by ensuring the smooth and timely handling of passenger baggage, which directly impacts customer satisfaction and operational efficiency.
Role Overview
Changi Airport is seeking dedicated and committed individuals to join our operations team as Baggage Handling Officers. This role is integral to the airport’s daily operations, focusing on the efficient and safe handling of passenger baggage. Baggage Handling Officers ensure that all baggage is processed accurately, delivered on time, and handled in accordance with airport standards and safety regulations.
This position requires individuals who are disciplined, adaptable, and able to perform under pressure. You will work closely with colleagues and other airport departments to ensure seamless operations in a fast-paced and dynamic environment.
Contract and Working Hours
This position is offered on a 1-year contract basis, with the potential for renewal or conversion to a permanent role based on performance and operational needs.
Work schedule follows a 2-day on, 2-day off cycle, with two main shifts:
Day Shift: 08:30 AM – 08:30 PM
Night Shift: 08:30 PM – 08:30 AM
Candidates must be flexible and willing to work both day and night shifts, including weekends and public holidays, as airport operations run 24 hours a day, 7 days a week.
Adherence to shift schedules, punctuality, and reliability are essential.
Key Responsibilities
Baggage Handling Officers are responsible for ensuring that all baggage handling processes are carried out efficiently, safely, and in line with established Key Performance Indicators (KPIs). Responsibilities include:
Operational Efficiency:
Execute seasonal operational schedules and maintain real-time updates in operational databases.
Ensure baggage handling processes comply with established standards and KPIs.
Manage the delivery and transfer of baggage with accuracy and timeliness.
Reporting and Communication:
Prepare operational reports, including Situation Reports (Sitrep), for internal and external stakeholders.
Provide updates on baggage status and flight information to ensure accurate communication across departments.
Coordinate with the Baggage Technical Control Room regarding real-time operational changes or challenges.
Problem-Solving and Coordination:
Resolve scheduling conflicts and operational disruptions promptly to minimize delays.
Facilitate joint inspections with stakeholders, including Airside Support Officers and senior personnel.
Coordinate with various parties, particularly for VIP flights and special baggage handling cases.
Safety and Compliance:
Handle incidents occurring on-site and conduct investigations according to operational protocols.
Ensure all baggage handling activities are conducted in compliance with airport safety regulations.
Maintain awareness of potential risks and take proactive measures to prevent accidents or errors.
Teamwork and Collaboration:
Work closely with colleagues and other departments to ensure seamless airport operations.
Support training and mentoring of junior team members when required.
Contribute to a collaborative and professional work environment.
Requirements & Qualifications
Applicants must meet the following criteria:
Minimum qualification: Higher Nitec or equivalent.
Prior experience in airport or airline operations is advantageous; a minimum of 2 years’ experience is recommended.
Willingness to work on-site in Changi Airport’s baggage handling area.
Possession of a Class 3 Driving License is preferred for operating airport vehicles such as baggage trucks.
Flexibility to work in shifts, including weekends and public holidays.
Strong teamwork, communication skills, and the ability to perform under pressure.
High level of discipline, reliability, and commitment to operational excellence.
Why Join Us
Be part of a world-class airport recognized globally for excellence in operations and customer service.
Work in a dynamic, fast-paced environment with opportunities to develop skills and gain valuable operational experience.
Collaborate with a professional and supportive team committed to safety, efficiency, and innovation.
Receive hands-on exposure to airport operations, providing a strong foundation for career growth in the aviation industry.
Opportunity to contribute directly to the seamless travel experience of millions of passengers annually.
Career Growth Opportunities
Exceptional performers may be considered for contract renewal, conversion to permanent employment, or promotion to supervisory roles.
Continuous on-the-job training and professional development to enhance operational knowledge and skills.
Exposure to different areas of airport operations, providing a comprehensive understanding of aviation logistics and management.
Opportunities to build a long-term career within the aviation and airport operations sector.
Additional Information
Only shortlisted candidates will be contacted for the next stage of the recruitment process.
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For further inquiries regarding this position, please contact +65 9172 3964.
EA License No.: 90C3494
EA Personnel No.: R25157619
EA Personnel Name: Kauthamen Appu
To apply for this job please visit hk.hcmou.com.